5 Citi lifers who made managing director on getting ahead at work and navigating the bank’s massive ‘transformation’

• Citigroup appointed a new class of managing directors last week.
• Five new MDs share their best career advice and reflect on their rise at Citi.
• They also touched on how the bank’s sweeping transformation has affected their jobs.

Last week, Citigroup announced a new class of managing directors, some of whom have been with the bank since it had a red umbrella logo — a byproduct of its merger with insurance giant Travelers in the late 1990s.

Anyone who has worked at Citi for a long time has seen plenty of changes. The global bank did away with the umbrella logo in 2007, just before a series of job cuts and other reorganization efforts took hold at the height of the financial crisis. In recent years, Citi has also exited many of its consumer banking operations, among other changes, as part of a transformation effort led by CEO Jane Fraser.

Since taking the top job in 2021, Fraser has vowed to modernize and simplify the bank, including by removing layers of bureaucracy and strengthening Citi’s risk controls and technology systems. She has announced plans to cut 20,000 jobs over the next five years.

Managing directors, the bank’s highest rank below the C-suite, are the people who will be tasked with helping bring Fraser’s vision for the bank’s future to life and navigating complex headwinds that arise along the way.

Business Insider interviewed five members of the 2024 MD class who have been at the bank for the majority of their careers. They spoke via email about a range of topics, from their first day at Citi to the changes they’ve seen at the bank over the decades, and how Fraser’s transformation efforts have impacted their jobs. They also shared their advice to the next generation of talent in the industry.

Here are their words of wisdom, edited for length and clarity:

Bridget Griffin

• Chief Administrative Officer for Global Risk Review, New York
• Joined Citi in 2007

Describe your current role.

I am the chief administrative officer (CAO) of global risk review, responsible for leading the pillars of business management, regulatory & audit engagement, board reporting, controls & issue management, governance, and infrastructure & strategic projects.

What would you say is the biggest change at the bank/your field since you joined?

What stands out most is how much the bank — and the way we work — has evolved over time. When I joined, the iconic red umbrella stood out front and wood-paneled offices reflected a more traditional era. Today, modern, open workspaces reflect how much has changed. Through all of the change, it’s the people who make it work – coming together, adapting and finding a way forward. That sense of community is what has kept me at the bank all these years.

What is one nugget of wisdom you’d give to the next generation of talent?

Stay confident in what you bring to the table, but humble enough to recognize areas where you can grow — and curious enough to turn them into opportunities. Early in my career, I pursued an internal transfer to Hong Kong with Citi to deepen my understanding of Asia, a region I realized I knew little about. That decision not only broadened my perspective but also led to incredible experiences that shaped both my career and personal growth.

What is the biggest impact the bank’s transformation has had on your approach to your job?

The transformation has empowered me to question complexity and advocate for simplicity. I feel more confident challenging processes or decisions that seem overly complicated, focusing instead on practical solutions. This perspective has helped me contribute to a culture that values clarity and purposeful action.

Supriya Ramamurthy

• Head of Balcon and Rate Sales, US Personal Banking, New York
• Joined Citi in 2002

Describe your current role.

I am part of the USPB organization and work in the branded cards and lending team. I manage the on-card lending products.

Describe your very first day.

I joined Citi as a Management Associate in Sydney, Australia. It had been a super competitive, intense eight-round interview process before I finally made it to that first day. So, I was certainly excited but frankly also very relieved!

What is one nugget of wisdom you’d give to the next generation of talent?

Invest time and energy in establishing and building relationships within the firm and outside. Regardless of how fast the earth spins on its axis and how much AI and new inventions change our lives, ultimately it is people who will make all the difference.

What is the biggest impact the bank’s transformation has had on your approach to your job?

I think the firm’s overall transformation mantra has trickled down to every level in the organization and has led to a renewed commitment and focus on efficiencies and simplification. If I look at my own business, for example, over the past 18 months my team, my cross functional partners and I have been very focused on modernizing our legacy operating models.

John Hogue

• Head of Design and User Experience for Citi Wealth, Singapore
• Joined Citi in 1992

Describe your current role.

I recently took on a new role leading design & UX for Citi’s services business. Our team is responsible for defining, creating, and implementing a simple and seamless user experience strategy for our large corporate clients.

What would you say is the biggest change at the bank/your field since you joined?

It’s been said many times before that the ‘C’ in Citi stands for change, and that has been true throughout my career. One thing that has remained constant is a culture that promotes collaboration, innovation, and technology to improve the client experience.

What is one nugget of wisdom you’d give to the next generation of talent?

I’ve been fortunate to have a non-linear career at Citi, and I think it goes back to my feelings of being curious and wanting to learn how everything works. I always recommend to our new associates to know where you want to go, but have the courage to explore, experiment, and embrace unexpected opportunities in your Citi journey.

What is the biggest impact the bank’s transformation has had on your approach to your job?

I see the impacts of our transformation as not one big thing, but an accumulation of improvements that you look back on and think, “We really have made a lot of progress.” The organization is much leaner, which means that alignment and decision-making happen much faster.

Juan Francisco Orrego Echeverri

• Director, Operations, Know Your Customer Operations, Costa Rica
• Joined Citi in 1998

Describe your current role.

I am based in Costa Rica and lead our global services, markets & banking KYC operations team, responsible for serving over 50,000 client entities spanning 20 industries within these business lines to safeguard against money laundering risk.

Describe your very first day at Citi.

Wow, that was 26 years ago! I remember feeling a mix of excitement and anticipation. Joining such a large organization, I was filled with questions about what the future might hold — whether it would be a place where I could grow, develop, learn, and truly build a career.

What would you say is the biggest change at the bank/your field since then?

One of the most significant changes I have experienced was the decision to exit consumer banking in multiple geographies. It was a bold and highly strategic move with tremendous impact. Ultimately, it was made to ensure the best returns for our stakeholders, deliver greater value to our clients and create new opportunities for us as employees to grow.

What is one nugget of wisdom you’d give to the next generation of talent?

There are two pieces of advice I once received that I now share with anyone seeking advice or guidance. First: “To grow you need two basic things: Being fluent in English and having mobility.” I had to embrace both — something I didn’t know before — and I can now consider myself fluent in English (I am native Spanish speaker). I also had the chance to move to a different country. Both experiences undoubtedly contributed significantly to my development and growth at Citi.

Second, a simple yet powerful message: “People like you, people trust you.” These two insights have been incredibly impactful in shaping my decisions and supporting my career growth at Citi.

Yoanna Darwin

• Asia South Treasury and Trade Solutions for Corporate, Commercial & Public Sector, Indonesia
• Joined Citi in 2001

Describe your current role.

I’m the country head of treasury & trade solutions (TTS); corporate, commercial & public sector sales for Indonesia, a business unit in Citi that offers integrated payment, liquidity management, trade, and working capital solutions to institutional clients across the globe.

Describe your very first day at Citi.

I arrived for my first official day at Citi as management associate back on July 17, 2001. I did not know what my day would look like. What will I be doing in the office? What is the working culture? Do I look professional enough? So many things crossed my mind at that time. And I remember feeling relief when I ended my first day just fine.

What is one nugget of wisdom you’d give to the next generation of talent?

There is no instant way to move up your career ladder. You have to earn it. Make a habit to create goals for each stage of your life. Put yourself in the driver’s seat and drive in your own way towards the goals. Make a stop here and there, if you need to, so that you can look back, appreciate every step of the process, and find ways to improve and be better.