5 Keys to a Better Business Travel Experience

Both travelers and financial managers benefit from improving the business travel experience. In fact, according to the GBTA + Spotnana survey, nearly 40% of travel managers prioritize travel experience when evaluating program success. As employees increasingly seek self-service options to reduce dependence on travel support, there’s a clear path forward for businesses:

1. Balance cost and support: Implement systems that manage expenses while providing robust traveler assistance.
2. Embrace modern solutions: Use AI and data analytics to personalize travel experiences and boost satisfaction.
3. Offer self-service options: Empower employees with user-friendly booking and change tools.
4. Implement flexible policies: Align travel policies with broader workplace flexibility to improve engagement and mental health.
5. Prioritize feedback: Continuously refine your travel platform based on real-world user experiences.