New York
CNN
—
The Starbucks CEO revolving door keeps spinning as the company struggles with sinking sales.
Laxman Narasimhan is stepping down immediately after just a year in the role, the company announced Tuesday. The struggling coffee chain has tapped Chipotle CEO and corporate fix-it man Brian Niccol to be its new chairman and CEO, effective September 9.
Niccol, who will be Starbucks’ fourth CEO in just two years, has been leading the Mexican-inspired food chain since 2018. Starbucks said he has set “new standards in the industry and driven significant growth and value creation,” pointing to its revenue growing nearly 800% during his tenure.
“Brian is a culture carrier who brings a wealth of experience and a proven track record of driving innovation and growth,” said Mellody Hobson, Starbucks’ new lead independent director, in a release. “Our board believes he will be a transformative leader for our company, our people, and everyone we serve around the world.”
Starbucks’ (SBUX) stock soared nearly 19% at the open, while Chipotle’s (CMG) dipped 9%. Tuesday’s announcement wiped away Starbuck’s year-to-date losses and the stock is on track for the biggest one-day percentage gain on record since it went public in 1992.
Narasimhan, who is also leaving the board, took over Starbucks in March 2023 and has seen the coffee chain largely struggle under his purview. Most recently, the chain’s sales dropped 3% globally at stores open for at least a year, including a 2% drop in its home North America market.
Starbucks’ struggles reflect consumer fatigue with high prices at food chains, restaurants and stores after years of price hikes. They also reveal cracks in Starbucks’ business model, which has changed in response to customer demand from a predominantly sit-down coffee shop to a mostly drive-thru and mobile takeout chain.
“In the face of some challenging headwinds, Laxman has been laser focused on improving the business to meet the needs of our customers and partners. We all wish him the very best and know he will do great things in the future,” Hobson said.
Niccol joined Chipotle in February 2018, helping turn around the chain from an E. coli nightmare that hospitalized 22 people. He’s expanded the menu, improved its digital ordering plus rewards program and its stock is up more than 800%.
Chipotle said in a statement that Niccol is leaving on August 31 and that the chain’s chief operating officer, Scott Boatwright, will become its interim CEO.
Niccol said that “it’s hard to leave such a great company and all of the talented people I’ve had the pleasure to work with, but I depart knowing the business is in great shape and poised for growth with a strong, experienced leadership team.”
Niccol has a rich background in fast food, including a stint as CEO of Taco Bell from 2015 to 2018, prior to joining rival Chipotle. He’s also held various executive positions at Pizza Hut, another chain owned by Yum! Brands, before joining Taco Bell.
His “ability to drive visits was apparent during his time at both Taco Bell and Chipotle, spurred by new menu innovations, engaging marketing campaigns, and improved restaurant operations,” R.J. Hottovy, head of analytical research at Placer.ai, said in a note.
“Chipotle has outperformed the quick-service restaurant space the past several years, and we’d expect new products and advertising campaigns to be a focus early in his tenure at Starbucks,” Hottovy said.
The abrupt change at the top comes amid a sliding stock and ongoing negotiations with activist investor Elliott Investment Management. In addition to slumping sales in the US, low-cost rivals like Luckin Coffee have also dented its market share and sales in China, which is its second-biggest market.
“While some of the slowdown can be attributed to a more sluggish consumer cutting back, much is also the result of a worsening store experience and a lack of innovation in areas like food,” said Neil Saunders, retail analyst and managing director at GlobalData Retail, said in a note.
“Because of this Starbucks has been losing share to smaller, independent coffee shops and other rivals for a while, and the failure of Narasimhan to address this convincingly has irked investors,” Saunders said.
Saunders said that Niccol’s “deep foodservice experience will be useful as Starbucks navigates a cocktail of challenges including increased costs, labor issues, operational inefficiency, and a growing dissatisfaction among customers.”
Another factor that likely led to Narasimhan’s ouster was unhappiness from former Starbucks CEO Howard Schultz. He all but blasted his successor’s leadership in a viral LinkedIn letter in May, writing that the chain’s US operations are the “primary reason for the company’s fall from grace.”
Schultz said in a statement to the Wall Street Journal that Niccol has his “respect and full support.”
