LogicMonitor’s AI Tools Boom Topgolf Sports Entertainment

The global sports entertainment industry has been growing rapidly, with companies like Topgolf at the forefront of combining traditional sports with modern technology.

AI is increasingly being used in this sector to optimise operations, improving customer experiences and competitive advantages.

Topgolf is a global sports entertainment company that has set a goal of reaching 50 billion balls hit by 2025, by leveraging AI to enhance its operations and improve its customer experience.

To achieve its ambitious target, the company has partnered with LogicMonitor, a global company that provides software for monitoring IT systems.

How LogicMonitor’s AI tools enhance Topgolf’s IT infrastructure

LogicMonitor’s LM Envision platform, a SaaS-based hybrid observability system, is at the heart of this technological transformation.

The platform utilises AI to provide a comprehensive view of Topgolf’s entire IT ecosystem, from core infrastructure to IoT devices in individual golf bays.

The report reveals that Topgolf previously relied on ten separate monitoring tools, creating a fragmented approach to IT management.

However, LogicMonitor’s solution consolidates these disparate systems into a single, unified platform, offering real-time insights and predictive analytics.

Another key feature of LM Envision, is its agentless monitoring capability.

This allows Topgolf to gather data from various sources without installing software agents on each monitored device, reducing overhead and simplifying deployment.

The platform’s AI algorithms analyse this data to identify patterns, predict potential issues and suggest proactive measures.

This consolidation of monitoring tools has enhanced Topgolf’s ability to manage and resolve issues proactively already, ensuring uninterrupted gameplay for customers.