AI Travel Assistants

Many innovation-driven companies in the travel industry are embracing AI travel assistants to streamline and ease customer experience. For example, Trip.com Group, a prominent player in the online travel services domain, embraces artificial innovation with its TripGenie — the company’s take on AI travel assistants. Integrated into Trip.com Group’s all-in-one app, TripGenie has demonstrated impressive results after its implementation. This includes doubling the order conversion rate and bolstering user retention rates.

TripGenie’s recommendation capability for complex queries and highly accurate compressive search ensures users find what they need swiftly and accurately. The service’s advanced itinerary planning features, including the launch of its upcoming multi-destination planning capability, provide quick inspiration and personalized itineraries in under a minute while catering to various travel preferences and languages.

The Group envisions TripGenie as a frontrunner in the AI-driven travel evolution, with plans to introduce collaborative features like itinerary sharing and increased personalization options in the future.