As the holiday travel season approaches, a new global survey by Busbud offers insights into the thoughts and behaviors of intercity bus passengers. The survey, conducted among more than 4,500 riders worldwide, reveals trends in safety concerns, complaint habits, and travel etiquette.
Nearly half of American respondents (42%) reported no concerns about safety during bus travel, and only 11% expressed significant worries. For those with safety concerns, personal safety topped the list, followed by bus operations.
When it comes to negative bus experiences, Americans are among the least likely to voice complaints. The survey found that 76% never complain, and those who do typically use email or online review platforms. This trend of minimal complaints was consistent across regions.
North Americans were found to be the least consistent seat belt users. Nearly 28% of passengers in the U.S. and Canada admitted they never buckle up on intercity buses. In contrast, only 1–3% of riders in Chile and Brazil reported not using seat belts.
Globally, more than half of bus passengers book their trips through third-party sites. In the U.S., 65% of passengers prefer this method, while Chileans lead the way at 80%.
Passengers’ top concerns
The survey also highlighted shared grievances among bus riders:
- Loud music
- Inappropriate behavior
- Poor hygiene
- Smoking or vaping
- Talking loudly
- Leaving trash behind
- Reclining seats without asking
Regional nuances emerged as well. Hygiene concerns were most prominent in the U.S. and Canada, while loud music and smoking were top issues in the U.K. and South Africa. Brazilians and Chileans cited inappropriate activities and disputes over reclining seats as key annoyances.
For many, bus rides provide a chance to disconnect. Americans, Chileans, and Brazilians often use travel time to sleep, while British riders enjoy the scenery. Canadians and South Africans tend to stay connected online.
Buses remain a vital mode of transportation for connecting with loved ones during the holidays. Over half of all respondents (51%) travel to visit family and friends, with Canadians leading at 60%, followed by South Africans (57%) and Americans (48%).
The findings are based on a November–December 2024 survey of intercity bus riders from the U.S., Canada, U.K., South Africa, Chile, and Brazil. For a detailed breakdown of the results, visit Busbud’s website.
As the busiest travel season of the year unfolds, these insights provide a roadmap for smoother and more enjoyable bus journeys.
