Avoid holiday return headaches with tips from the Better Business Bureau

BIRMINGHAM, Ala. (WBRC) – Now that the gift wrap is off, some of us are preparing to hit the return lines. To make that process smoother, the Better Business Bureau (BBB) serving central and south Alabama has shared essential tips to help you handle post-holiday returns without the stress.

Carl Bates, president of the Birmingham BBB, reminds consumers that understanding store return policies is key. He also notes that stores are not legally required to accept returns unless the item is defective or misrepresented.

“Post-holiday returns can be a source of stress if shoppers are unaware of the store’s policies,” Bates said. “By staying informed and planning ahead, consumers can handle returns with greater ease and avoid unnecessary frustrations.”

Tips for Hassle-Free Returns

The BBB recommends these steps:

• Research Retailers: Before shopping, check businesses on BBB.org to see ratings, reviews, and potential complaints.

• Understand Store Policies: Learn about return procedures, restocking fees, and whether the store issues cash refunds or store credit. Holiday return policies may differ, so always confirm.

• Check Online Policies: For online purchases, review return policies, including who covers shipping costs and if in-store returns are allowed.

• Keep Receipts and Packaging: Most returns require original receipts and packaging. Providing gift receipts with presents can simplify returns.

• Act Quickly and Bring Your ID: Return policies often have time limits. Don’t delay, and have your ID ready, as it may be required for fraud prevention.

Bates emphasizes the importance of showing identification and retaining receipts.

“We’ve seen a lot of things taken back to stores that didn’t belong to the people trying to return them,” Bates said. “Things that were stolen and then brought back for money or store credit that could be used for something else.”

Additionally, don’t expect cash if you don’t have a receipt. Many stores only issue store credit in the form of a gift card.

For more advice on post-holiday returns or other consumer topics, visit BBB.org.

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