Firefighters smashed a Tesla’s window to rescue a toddler after the battery died, report says

“I could not get in. My phone key wouldn’t open it. My card key wouldn’t open it,” Sanchez told the outlet.

She ended up calling 911 operators, who then dispatched Scottsdale firefighters, per the report.

After arriving on the scene, the firefighters told Sanchez they often struggled to get inside locked Teslas. They eventually broke the car’s window with an ax and rescued the child, the report said.

Representatives for Tesla and Scottsdale Fire Department did not immediately respond to requests for comment from Business Insider, made outside normal working hours. Sanchez could not immediately be reached for comment.

Numerous Tesla owners say they have been trapped inside their EVs after they lost power. There are several ways to open the doors when the car is completely flat, including if drivers are stuck outside, but many Tesla owners aren’t aware of these safety features.

One key safety feature is a release lever on both the driver’s and passenger’s side doors that manually unlocks the doors.

In April, a TikToker said she got stuck in her Tesla for 40 minutes during a software update while parked in the sun. She said the temperature in the car soared to 115°F while the EV updated.