Samsung
Samsung is delaying the release of the $250 Galaxy Buds3 Pro in the US from July 24 to August 28, per its website. The third-generation earbuds have Samsung moving from a bean-like shape to an Apple AirPods Pro-like design, including silicone ear tips. But some users have claimed that the new tips rip too easily.
Samsung confirmed to Android Authority today that it has temporarily stopped shipping units to stores. The devices were no longer available for preorder on Amazon or Best Buy as of this writing.
Samsung’s statement to Android Authority noted “reports relating to a limited number of early production devices” and asserted that it’s taking the problem “very seriously.” The statement continues:
We are urgently assessing and enhancing our quality control processes. To ensure all products meet our quality standards, we have temporarily suspended deliveries of Galaxy Buds 3 Pro devices to distribution channels to conduct a full quality control evaluation before shipments to consumers take place. We sincerely apologize for any inconvenience this may cause.
Samsung also advised people who already have a pair to contact Samsung or go to a Samsung Service Center. Android Authority reported that some customers also received an email from Samsung informing them of the quality control concerns and offering a link where customers can find contact information to ask Samsung representatives about canceling their orders for a refund.
Samsung’s website says the earbuds have a one-year warranty that does not cover defects or damage “caused by accident, misuse, abnormal use, abnormal conditions, improper storage, neglect, or unusual physical, electrical or electromechanical stress.”
“It tore from the inside instantly”
Although the Galaxy Buds3 Pro were originally going to be available in the US on July 24, they have already been available for purchase in South Korea, per Android Police. Other people who already have the earbuds include reviewers, employees, and those who made their preorders early. (Some people also claimed that they were able to buy the earbuds at US Walmarts before Samsung announced them).
Some who reportedly had the earbuds claimed it was hard to remove their silicone tips without tearing them. Like AirPods Pros, Galaxy Buds3 Pros have a silicone tip that latches onto a plastic ring on the earbuds’ chassis. Various people reported trying to remove the tip and the tip ripping, with a piece of silicone remaining stuck on the plastic ring.
Some, including reviewers at The Verge and Android Authority, said they hadn’t experienced the problem yet. But others, including TechRadar, found it challenging to remove the ear tips without damaging them.
One Reddit user claimed that they pulled on an ear tip to remove it, and “it tore from the inside instantly.” They noted that because the silicone is clipped into the plastic ring, “you have to pull it strongly.” Similarly, another user said the “left ear tip ripped right off” when they tried to remove it.
Samsung has even published a support page on its Korean website explaining how to remove the ear tips to avoid damage. It notes various ways in which the silicone could tear, including, per a Google translation, if you hold them with your fingernails while inserting or removing, if you press or twist the ear tips hard, or if you pull the ear tips out quickly.
After numerous complaints online, including on Reddit (examples here, here, and here) and YouTube (examples here and here), Samsung has pushed back general availability. Complicating potential quick fixes, Samsung doesn’t yet offer replacement tips for the earbuds. People usually don’t have to frequently change their earbuds’ tips, but not offering replacement when Apple has for years seems like an oversight.
Samsung’s Galaxy Buds3 Pro look like the AirPods Pro that originally debuted almost five years ago, and it doesn’t care. What it definitely should care about, though, is a new design appearing weak and inferior before it’s even fully released. Samsung has at least taken the initiative in addressing early complaints rather than ignoring them and is instead offering refunds and delaying the release to limit the number of impacted customers. We’ll see if the earbuds are more sturdy by August.
