Samsung update bricks phones, giving harsh reminder of data backup importance

Samsung issued a software update on October 2 that bricked some older Galaxy smartphones. While Samsung has stopped the update from rolling out further, those with broken phones have received a harsh reminder of the importance of data backups.

On Wednesday, numerous people online started complaining about their Samsung phones being stuck in a bootloop (you can see examples here, here, and in newer comments here).

A Samsung spokesperson confirmed to Ars Technica that an update to Samsung’s SmartThings Framework app for managing smart devices caused the problems:

We are aware that a limited number of Galaxy smartphones running on Android 12 are rebooting continuously during an update to the latest version of the SmartThings app.

Samsung “immediately suspended the update” after learning of the problem and is “working to resolve the issues,” the company’s spokesperson said. According to user reports online, Samsung has issued a new update that people can download without their phones breaking.

However, owners of older affected phones, namely the Galaxy S10 series, Galaxy Note 10 series, Galaxy M51, and Galaxy A90, have been unable to power their devices on to roll back the update. Many users who already manually or automatically installed the update are still dealing with bricked devices.

A harsh reminder

Users with bricked Galaxy phones were initially met with a difficult choice: Go without their phone or perform a data-erasing factory reset.

Samsung’s statement to Ars advised customers to “contact the Samsung Contact Center” for support, but it’s unclear if a fix can be employed that doesn’t wipe the phone.