Spokane Tribe Resort & Casino partners with Travel Outlook to elevate guest service experience : Tuesday, 1st October 2024 : 4Hoteliers

This collaboration will enhance the resort’s guest services by providing seamless, high-quality call center solutions.

Travel Outlook’s unique combination of advanced technology and personalized human touch aligns perfectly with Spokane Tribe Resort & Casino’s commitment to offering unforgettable guest experiences.

Spokane Tribe Resort & Casino: An Unmatched Destination in the Pacific Northwest

Situated in the heart of Airway Heights, Washington, Spokane Tribe Resort & Casino stands as a symbol of the Spokane Tribe’s rich history while delivering modern luxury to guests. Covering an impressive 38,000 square feet, the resort’s gaming floor offers an array of options, featuring 900 slot machines, 17 table games, bingo, and an exciting sportsbook.

Visitors can also indulge in the resort’s culinary delights with four distinct restaurants, each offering a unique dining experience. From casual dining to high-end cuisine, Spokane Tribe Resort & Casino caters to every palate. The resort’s live entertainment venue brings world-class performances to the region, ensuring there’s never a dull moment. Guests can relax and unwind in the resort’s 175-room hotel, designed to provide both comfort and luxury.

A Holistic Approach to Guest Service with Travel Outlook

Spokane Tribe Resort & Casino has chosen to partner with Travel Outlook to further enhance their commitment to superior guest service. Travel Outlook, based in Santa Fe, New Mexico, specializes in providing high-quality hotel call center services. The resort will benefit from Travel Outlook’s nine essential services, including call conversion, revenue optimization, and a hospitality-first approach to guest interactions.

Delivering an Elevated Experience through specialized sales and service strategy

As the first and only call center certified by the Kennedy Training Network (KTN), Travel Outlook uses a one-of-a-kind sales approach developed in jointly with Forbes and KTN to train its reservations specialists. Travel Outlook uses Artificial Intelligence to evaluate every call, by every agent, every day, to achieve the highest level of performance for its team. With this proprietary approach, Travel Outlook converts up to 70% of the qualified reservations calls it receives to revenue for the hotel. 

For additional information on Travel Outlook, The Premier Hotel Call Center™:
John Smallwood, President. jsmallwood@traveloutlook.com / Mobile 505-470-3241

About Travel Outlook, The Premier Hotel Call Center™

Given its progressive approach to the voice channel – in terms of performance, training, transparency, testing and the tools used to measure performance – Travel Outlook, The Premier Hotel Call Center™ is the leading voice reservations team in hospitality. Travel Outlook’s valued client list includes Viceroy Hotel Group, HEI Hotels and Resorts, Curator Hotels and Resorts, Outrigger, KSL Resorts, Proper Hospitality Group, Atlantis, The Irvine Company, and many others. Travel Outlook’s team and approach increases sales conversion and helps to create more effective voice communication between hotels and their guests, resulting in improved social scores in addition to increased voice channel revenue. For more information, visit www.traveloutlook.com

About Spokane Tribe Resort & Casino

Located at 14300 US-2, Airway Heights, WA 99001, Spokane Tribe Resort & Casino is a premier gaming and entertainment destination offering a rich blend of Spokane Tribe heritage and modern luxury. With a 38,000 square-foot gaming floor, 900 slot machines, 17 table games, bingo, a sportsbook, and four restaurants, the resort provides an unmatched experience for visitors. The resort’s 175-room hotel and live entertainment venue ensure every guest has an extraordinary stay. 

Media Contact:
Raul Vega, President
LEVEL 5 Hospitality, LLC
vega@level5hospitality.com