To stay ahead of the threats, protect their revenue and preserve customer loyalty, retailers need to take a comprehensive approach to tackling fraud. Photo: Generated by...
This sponsored content was created in collaboration with a Skift partner. In today’s loyalty landscape, maintaining a strong travel rewards offering is essential for any brand...
Karisma Hotels & Resorts has entered a software-as-a-service (SaaS) partnership to license Latin American travel technology provider Despegar’s AI travel assistant, Sofia, to enhance its customer...
The integration of robots in retail is not just a passing trend—it’s the future. Shoppers, especially frequent ones, are demanding more from their retail experiences, and...
Robert and Beverly Isman were about to cast off on a once-in-a-lifetime Nile river cruise when they received a devastating medical diagnosis: Beverly had advanced pancreatic...
Christopher Elliott | Special to USA TODAY Sec. Buttigieg shares plans to keep air travelers’ wheelchairs safe Transportation Sec. Pete Buttigieg discusses rules that will hold...
The customer service industry has undergone significant shifts due to technology adoption, leading … [+] to a reinvention of the human role in customer support getty...
It’s easy to get treated like a second-class citizen when you travel: Just say the wrong thing. That’s an undeniable fact that people are rediscovering during...
If you’ve ever worked a minimum wage job, you’ve surely watched a lot of training videos. Narrated training videos are a key component of Learning Management...
If you think customer service is a joke, you’ve probably been traveling recently. I have. I lost my credit card last week while I was on...
Opinions expressed by Entrepreneur contributors are their own. The future of customer experience (CX) is all about growth. We recently asked our clients and wider contacts...
Airline disruptions last week resulted in a traveling nightmare for millions of Americans, including one Tuscaloosa family. Jenny Buttery says her family’s headache started before the...