Businesses seeing the greatest success are using technologies to take their CX efforts a step … [+] further: into the world of hyper-personalization. getty As more...
The Gist Personalization strategy. Personalization is not just a marketing tactic — it’s a corporate imperative that influences the entire customer journey. Cross-functional coordination. Successful personalization...
Enhancing the customer experience is crucial to success in the travel sector, CellPoint Digital Global Head of Product Tom Randklev writes in a new PYMNTS eBook, “The...
This sponsored content was created in collaboration with a Skift partner. The landscape for travel loyalty continues to grow, fragment, and change at a rapid pace....
Amazon says it is adding more personalization features with the updates to its Shopping app. “Personalization helps customers find what they’re looking for faster, and surfaces...
Google has revamped its shopping platform, introducing an experience powered by artificial intelligence (AI) that will roll out across the U.S. in the coming weeks. This...
With no relief from inflation in sight, consumers are bracing for an expensive holiday shopping season, especially with only 27 days between Thanksgiving and Christmas this...
This sponsored content was created in collaboration with a Skift partner. Google’s recent announcement that the company is backing away from its years-long effort to eliminate...
Amazon and OpenAI are betting big on multimodal artificial intelligence (AI), a technology that could redefine how consumers shop and interact with businesses. Multimodal AI, an...
AI integration is the next step in pushing Retail innovation towards the future. getty AI styling is re-shaping the retail shopping experience in both B2B and...
In the coming weeks, Android users will have an exciting new way to shop the Best Buy® app with the rollout of Google Play’s Collections. We’re...
AI and push notifications can help businesses reach customers at the right moments, increasing engagement. Credit: Rido / Shutterstock. The digital age allows travel companies to...