The best and worst airlines in the world; this Indian airline made it to the bottom of the list

The global airline industry has been ranked again, with AirHelp Inc. unveiling its 2024 report on the best and worst-performing carriers. The rankings, based on factors like on-time performance, customer claims for disruptions, and passenger feedback on food, comfort, and service, highlight the highs and lows of air travel this year.

The 2024 AirHelp Score report has ranked airlines globally based on a comprehensive methodology evaluating customer experience, operational efficiency, and feedback. The rankings cover data from January to October. According to AirHelp CEO Tomasz Pawliszyn, the goal of the rankings is to “encourage airlines to continuously listen to passenger feedback.”

Among Indian carriers, IndiGo, the country’s largest airline by market share, ranked poorly at No. 103. The low ranking is attributed to its underwhelming performance in customer satisfaction and flight disruption claims.

The Worst Airlines of 2024

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Tunisair claimed the dubious title of the world’s worst airline, coming in last at No. 109. Joining it in the bottom 10 are budget carriers and national airlines, including:
100. Sky Express

101. Air Mauritius
102. Tarom
103. IndiGo
104. Pegasus Airlines
105. El Al Israel Airlines
106. Bulgaria Air
107. Nouvelair
108. Buzz
109. Tunisair

The Best Airlines of 2024
On the other end of the spectrum, Brussels Airlines took the top spot, dethroning Qatar Airways, which had dominated the rankings since 2018. The top 10 global airlines are:
10. Air Serbia
9. Widerøe
8. Air Arabia
7. LOT Polish Airlines
6. Austrian Airlines
5. Play (Iceland)
4. American Airlines
3. United Airlines
2. Qatar Airways
1. Brussels Airlines

If you have plans to travel to North America…
United Airlines and American Airlines, despite facing significant operational disruptions this year, continued to perform well globally, ranking third and fourth respectively. Meanwhile, Canadian carrier Air Transat debuted on the list at No. 36. However, Delta Air Lines fell to No. 17 after a reduction in its claims processing score, following a major tech outage in July.

While North American carriers like United and American Airlines ranked highly, JetBlue and Air Canada landed among the bottom 50. Alaska Airlines also plummeted to No. 88, reflecting operational challenges amid its merger with Hawaiian Holdings Inc.

The 2024 rankings showcase the varying standards of airlines worldwide, offering travelers insights into performance as the busy holiday season approaches.