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Transforming Business Through AI the Focus of ISG Digital Business Summit

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Transforming Business Through AI the Focus of ISG Digital Business Summit

November 13–15 event in Dallas will feature leaders with Keurig Dr Pepper, Johnson Controls, L’Oreal, PNC and more

STAMFORD, Conn., November 04, 2024–(BUSINESS WIRE)–Leaders with Keurig Dr Pepper, Johnson Controls, L’Oreal, PNC and other companies will join the ISG Digital Business Summit, November 13–15, in Dallas to share strategies for leveraging generative AI (GenAI) and other new technologies to drive business innovation, enhance efficiency and growth and boost the total enterprise experience.

Hosted by leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III), the event comes as businesses are focusing on developing GenAI capabilities to improve business operations and drive value and efficiency.

ISG research finds many organizations are looking to digital business tools such as GenAI to save time and money and drive faster resolutions through business process workflow management, streamlined digital infrastructure and contact center management and monitoring.

“New technologies including GenAI, along with organizational transformation strategies, have helped redefine business agility and flexibility for U.S. and global enterprises,” said Iain Fisher, director, ISG, and host of the event. “Virtual agents, chatbots, employee experience systems and social media analytics now regularly rely on embedded AI technology, and predictive analytics guide enterprise interactions with customers.”

The ISG Digital Business Summit, to be held at the Westin Dallas Stonebriar Golf Resort & Spa, will open with an industry spotlight conversation with Diane Schwarz, vice president and chief information officer of Johnson Controls, on the potential of AI to drive down provider costs and transform supplier governance and relationships.

Day one of the event will also feature a panel discussion, “Transforming IT Operations with AI,” with Brett Barton, global AI practice leader for Unisys, and Robert Carek, vice president of solutions for Kopius Technologies, as well as the ISG Startup Challenge, with Peeyush Rai, founder and CEO of weav.ai; Rajesh Mishra, co-founder and CEO of A5G Networks; Chris Andrew, CEO, Scrunch AI, and Erik Laird, vice president of FireCompass, Inc., pitching their business innovations to a panel of judges for an audience vote.

Rajesh Devnani, vice president, utilities, Hitachi Digital Services, will discuss “Beyond Satisfaction: Using AI to Augment Total Experiences,” in the featured presentation on day two of the event, and Shaun Hendricks, director of enterprise cloud architecture for Keurig Dr Pepper, will share ways to maximize innovation and business value in the session, “Navigating the Cloud: AI, Agility and Architecture in the Age of Innovation.”

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