Walmart expands inclusive shopping with specialized shopping carts

Walmart is rolling out about 8,000 Caroline’s Carts in 11 states. (Image courtesy of Walmart)

Walmart is introducing shopping carts for customers of all ages who need additional support.

The retail giant is rolling out “Caroline’s Carts” into all of its stores in 11 states (see below for full list). The carts, which first launched in 2012, are designed to help caregivers of children and adults with disabilities navigate the store more easily. The carts have a seat with  a capacity to hold 35 to 250 pounds. 

Walmart plans to equip all Supercenters with two Caroline’s Carts and all Neighborhood Market locations with at least one, totaling about 8,000 carts nationwide. Distribution is ongoing, with all stores scheduled to be equipped with the carts by early 2025.

“Helping our customers save money and live better is more than our mission – it’s our driving force,” said Cedric Clark, executive VP of store operations at Walmart. “Equipping our stores with Caroline’s Carts provides some relief to parents and caregivers who need this tool and know it’s available at their Walmart. Whether they’re caring for someone with a disability or a temporary injury, the carts support our customers when and how they need it every time they come through our doors.”

Walmart’s multi-million dollar investment extends the company’s commitment to creating an inclusive and accessible shopping experience. Last year, the retailer added sensory-free hours (8 am – 10 am daily) at all of its stores in the U.S. and Puerto Rico. During that time, the stores turn off the radio, set TV monitors to a still screen and dim the lights where possible.  Walmart Canada followed suit early this year.

Walmart is rolling out Caroline’s Carts to all stores in the following states:

• Alabama
• Arizona
• Arkansas
• Colorado
• Kentucky
• Louisiana
• Missouri 
• New Mexico
• Oklahoma
• Tennessee
• Texas