Wheelchair-Mindful Airline Services

United Airlines’ tool helps customers find flights that best accommodate their wheelchair dimensions. The digital sizing tool is accessible via the United app and website. Already used by over 20,000 travelers, the service has contributed to improved customer satisfaction scores and overall better travel experiences. These outcomes highlight its effectiveness in addressing the needs of individuals with mobility challenges.

In the event that a customer needs to pay more for an appropriate flight, United offers a refund for the fare difference. Additionally, the airline is collaborating with the United Spinal Association to further refine the tool and explore additional accessibility solutions.

Image Credit: United Airlines