With Hurricane Helene disrupting travel, here’s what fliers need to know

As the Southeast U.S. recovers in the aftermath of Hurricane Helene’s destruction, consumers looking to change their air travel plans to or from affected areas without taking a financial hit may be out of luck, experts said.

“The big-picture issue that happens in U.S. air travel: When there is a significant disruption, air passengers have very, very limited rights” when it comes to compensation, said Eric Napoli, chief legal officer at AirHelp, an online service that assists airline passengers.

The North Carolina Department of Transportation urged people to avoid unnecessary travel in the western part of the state due to hundreds of road closures from downed trees, landslides and “catastrophic damage.”

Airlines do generally owe “prompt” refunds to passengers if they cancel or make a “significant change” to a flight, regardless of the reason, according to the U.S. Department of Transportation. That’s true even for consumers with non-refundable tickets.

More from Personal Finance:
Rent a car for a road trip, or drive your own?
5 ways to maximize your vacation days
What Taylor Swift’s The Eras Tour says about ‘passion tourism’

However, weather-related events like Hurricane Helene are generally considered to be outside an airline’s control, meaning passengers have relatively few rights to compensation, experts said.

The airline’s duty in such cases generally depends on a passenger’s specific fare, such as economy or business class, Napoli said.

“There’s nothing [airlines] will do for you” if your conference was canceled and you don’t have a ticket that grants free cancellation or comes without fees for changes, he said.

For example, American Airlines, Delta Airlines and United Airlines have alerts about flooding in the Southeast. Many focus on areas around Asheville, North Carolina, and some parts of Georgia like the city of Valdosta.

United is waiving change fees and fare differences for passengers whose flight was affected by flooding and who choose to reschedule their flight, for example.

United’s policy comes with parameters: Passengers must have purchased their ticket before Sept. 26, for travel between Sept. 30 and Oct. 31, 2024; the new flight must be a United flight leaving by the end of 2024 and between the same cities as originally booked. Those who cancel can get a full refund.

American Airlines is also giving leeway to passengers scheduled to travel through Augusta, Georgia, between Sept. 29 and Oct. 4. They must book changes by Oct. 4.

Delta passengers scheduled to fly through Asheville or Valdosta must travel on rebooked flights by Oct. 18 to avoid paying a fare difference. Change fees would still be waived past that date, however.